Professional CEUs Return Policy
Cancellations & Refunds:
Since Professional CEUs offers non-tangible products, we do not issue refunds on digital items once the order is processed and the product download link is sent/product has been added to the customer’s profile.
In the case of mailing issues with your email provider, we recommend contacting us for assistance. Claims for non-delivery must be submitted within 7 days from the purchase date. Reporting product non-delivery beyond the 7 days allotment will not be honored.
Cancellations and refund requests on training products are as follows:
- Single webcasts and Training Libraries – cancellations and refunds are honored within 7 days of purchase, given that the product access code has not been activated yet. Cancellations and refunds will not be honored beyond the 7 days allotment, whether the access code has been activated or not.
Live webinars – cancellations and refunds are honored within 7 days of purchase.
- Online Courses – cancellations and refunds are honored within 7 days of purchase, given that the course has not yet passed training module #2.
Refunds will only be issued to the original method of payment used when placing your order.
Professional CEUs offers store credits on a case to case basis.
If you have any questions about our return policy, please email us at firstname.lastname@example.org